Residents, managers and committee members each see the tools relevant to them, without duplicated spreadsheets or lost email threads.
Residents log a maintenance issue in under a minute, attaching photos and a short description directly from their phone. Requests are automatically routed to the right category, whether that's plumbing, electrical, common property or lift servicing.
Building managers assign jobs to preferred tradespeople, set expected timeframes and keep every quote and invoice attached to the original request.
Every request moves through clear stages: logged, assigned, in progress, completed. Residents receive updates automatically as status changes.
Committees post building-wide notices such as lift outages, water shutoffs or upcoming works. Residents opt into notifications so nothing important is missed, and older notices archive automatically after a set period.
By-laws, AGM minutes, insurance certificates and building plans stored in one searchable, permission-controlled library.
Recurring works such as fire system checks, gutter cleaning and pool servicing are scheduled ahead of time with automatic reminders.
Structured forms capture location, category, urgency and photos so nothing gets lost between a resident noticing a problem and a manager acting on it.
Store contractor details, insurance certificates and past job history, then assign work with a couple of clicks and track acceptance.
In-app messaging threads keep residents, managers and tradespeople aligned without exposing personal phone numbers or email addresses.
Version-controlled storage for governing documents, with clear timestamps for when a by-law or resolution was last updated.
Set recurring maintenance tasks against compliance requirements, so essential safety checks are never overlooked.
Generate a clear summary of open, in-progress and completed requests ahead of committee meetings and AGMs.
Expand each stage to see what happens behind the scenes.
A resident opens the app, selects the affected area (unit, common property, car park, garden) and describes the issue. They can attach up to six photos and mark whether the matter affects safety, access or amenity. The request is timestamped and given a reference number automatically.
The manager sees new requests on a live queue, sorted by category and urgency indicator. They can merge duplicate reports, request further photos, or flag an item for committee approval if it involves capital works above an agreed threshold.
From a saved contact list, the manager assigns a tradesperson and sets an expected attendance window. The tradesperson receives the job details and photos directly, reducing back-and-forth phone calls to describe the problem.
Status changes to "in progress" once work begins. On completion, the tradesperson or manager uploads completion notes and photos where relevant. The resident is notified and can confirm the issue is resolved, closing the loop.
Every closed request is retained in the building's history, searchable by category, date range and cost where invoices are attached. This history supports budget discussions and forms part of the record made available at general meetings.
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