Dataflownet ("we", "us", "our") operates this website and the associated software platform for strata maintenance management. This policy explains our approach to personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
- Contact details such as name, email address and phone number submitted through enquiry forms
- Information provided by building managers relating to maintenance requests, including photos attached by residents
- Account information for users of the platform, including building or unit identifiers
- Technical data such as browser type, device type and general usage patterns collected via cookies
How we use information
- To respond to enquiries submitted through our contact form
- To operate and maintain platform accounts for buildings using the service
- To communicate updates relevant to maintenance requests between residents, managers and assigned tradespeople
- To improve the functionality and reliability of the website and platform
Disclosure of information
- We do not sell personal information to third parties
- Information may be shared with tradespeople assigned to a specific maintenance request, limited to what is necessary to complete that job
- Information may be disclosed where required by Australian law or a valid legal process
- Service providers assisting with hosting or technical support may access information under confidentiality obligations
Data storage and security
- Information is stored on secure cloud infrastructure with access controls appropriate to the sensitivity of the data
- Building-specific data, including documents and request history, is accessible only to authorised users of that building's account
- We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access
Your rights
- You may request access to personal information we hold about you
- You may request correction of inaccurate or outdated information
- You may request deletion of personal information, subject to legal or contractual retention requirements
- You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
Cookies
- Our website uses cookies as described in our separate Cookie Policy
- You can manage cookie preferences through the consent tool available on this site
Contact us
- Email: info@dataflownet.digital
- Phone: +61 8 9071 2105
- Postal address: 85C Dempster St, Esperance WA 6450
Dataflownet